At Boombara Shop, we aim to provide you with high-quality products and an exceptional shopping experience. If you are not fully satisfied with your purchase, you can return your order under the terms outlined below.
Return Period: You can return items within 14 days from the date of delivery.
Condition: Returned products must be unused, unworn, unwashed, and in their original packaging with all labels and security tags attached.
Proof of Purchase: All returns must be accompanied by the order confirmation or invoice.
For hygiene and safety reasons, the following items cannot be returned unless defective:
Earrings and other pierced jewellery
Swimwear and underwear
Personal care items (cosmetics, perfumes, opened skincare products)
Customized or personalized products
Contact our customer service team via [support@boombara.shop] within the 14-day period to initiate your return request.
You will receive return instructions and the return address in Turkey.
Ship the product back using a trackable courier service.
Once received and inspected, your refund will be processed within 5–10 business days via your original payment method.
Email [support@boombara.shop] with your order number, photos of the item, and reason for return.
International customers are responsible for all return shipping costs, customs fees, and import/export duties unless the item is defective or incorrect.
Use a tracked shipping service and keep your receipt until the refund is processed.
Refunds for international returns will be issued in EUR or USD depending on the original payment method.
If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery.
Provide photos and a brief explanation in your email.
In such cases, Boombara Shop will cover all return shipping costs.
Domestic returns: 5–10 business days after product inspection.
International returns: 7–14 business days, depending on shipping and customs clearance times.
We currently do not offer direct product exchanges for international orders.
For Turkey orders, exchange is possible if the requested size or color is in stock.
If an exchange is not possible, a refund will be issued.
Items returned without prior approval may be refused.
We are not responsible for returns lost in transit.
All refunds are made to the original payment method only.
📩 Customer Support
For any questions or assistance, please contact us at support@boombara.shop
At Boombara Shop, we want you to be completely satisfied with your purchase. If your item doesn’t fit or you would like a different color or style, you can request an exchange under the following conditions:
Exchange Period – Requests must be made within 14 days of delivery.
Condition of Items – Products must be unused, unworn, unwashed, and in their original packaging with all labels attached.
Proof of Purchase – An order confirmation or invoice is required.
For hygiene reasons, the following cannot be exchanged unless faulty:
Earrings and other pierced jewellery
Swimwear and underwear
Cosmetics and personal care items
Customized or personalized products
Email [support@boombara.shop] with your order number, exchange reason, and the size/color you need.
Ship the product back to our Turkey warehouse using a trackable courier service.
Once received and approved, your replacement item will be shipped within 2–5 business days.
For international customers, we do not offer direct exchanges due to customs and shipping costs.
Instead, you will need to return the item for a refund and place a new order for the desired product.
If your order is defective or incorrect, please contact us within 48 hours with photos.
In such cases, Boombara Shop will cover all return and reshipment costs.
📩 Customer Support: support@boombara.shop
